98 percent of respondents say digital trust is important and 82 percent say its importance will increase in five years; but a lack of training (52 percent) and leadership buy-in (42 percent) jeopardize the value it can deliver.
Boston, MA, USA—数字信任可以成就一个组织，也可以毁掉一个组织. 随着数据泄露的增加, errors, ransomware and hacks, digital trust can be the difference between retaining reputations and customer loyalty after a major incident or suffering serious, 耗时且代价高昂的损失. 商业领袖可以看到他们的组织是如何衡量ISACA的 《澳门赌场官方软件》, 哪一个揭示了8的见解,100位全球数字信任专业人士探讨数字信任效益, obstacles, priorities, 职责和预算.
Benefits of Digital Trust
根据ISACA的《澳门赌场官方下载》报告, 76%的人表示，数字信任对数字化转型很重要, but they also report worrisome gaps in several strategic areas including leadership support and staff skills/training.
Organizations with high levels of digital trust can gain tangible benefits and positive business results. 2023年调查报告的最大好处是:
- 良好的声誉(67%)
- 为决策提供更可靠的数据(57%)
- 隐私泄露减少(56%)
- 网络安全事故减少(56%)
- 更强的客户忠诚度(55%)
- Faster innovation due to confidence in their technology and systems (42 percent)
- 更高的收入(27%)
Even with these stated benefits and with 81 percent agreeing that demonstrating a commitment to digital trust will ultimately make organizations more successful, only 13 percent have a dedicated digital trust staff role and only 19 percent say their board of directors has made digital trust a priority.
Sixty seven percent of respondents say measuring the maturity of digital trust practices is extremely or very important, 然而，29%的受访者根本不衡量数字信任. Still, 这比2022年的报告有所改善, 该研究发现，33%的受访者没有衡量数字信任.
衡量是一个重要的区别，而领导力正在推动这一点, as 38 percent of those that measure digital trust have a dedicated staff role and 46 percent of those with a board that prioritizes digital trust have a staff role. Approximately half (53 percent) are confident in the digital trustworthiness of their organization, 但在衡量数字信任成熟度的受访者中，这一比例跃升至81%.
整体方法可以帮助减少障碍并获得收益
Security, risk, data integrity, privacy, governance, quality and assurance are listed among the many key components of digital trust, 但调查显示，这些孤立的地区缺乏统一的努力. 只有一半(51%)的人认为这些领域之间有足够的合作.
Just under one quarter (24 percent) are planning to increase budgets for digital trust activities, indicating that digital trust can be implemented as an umbrella approach that encourages existing individual areas to work as a cohesive whole in the most cost-effective way.
“随着澳门赌场官方下载转向数字化优先的商业模式, 信任是必不可少的组成部分，必须赢得之前, 在每次互动期间和之后,” said Tracey Dedrick, Interim CEO of ISACA. “数字信任是一个整体, organized approach and offers a new and integrated way for organizations to look at what they are already doing. Digital trust is an umbrella that ensures existing functions are operating in sync and in the most optimal manner to ensure others have trust in the organization. A digital trust framework that is aligned with enterprise goals is essential and can contribute to impactful positive outcomes."
While significant additional budget or headcount may not need to be allocated to digital trust, a holistic, organized approach and a digital trust framework that is aligned with enterprise goals is essential and can contribute to impactful positive outcomes.
“It is critical that boards and the C-suite be closely involved in ensuring digital trust is positioned as a top-tier strategic benefit,” said Dedrick.
需要解决障碍
The top obstacles to attaining high levels of digital trust are lack of skills/training (52 percent), 缺乏领导力认同(42%), 数字信任与澳门赌场官方下载目标缺乏一致性(42%), 缺乏预算(41%), digital trust not seen as a priority (38 percent) and lack of technological resources (38 percent).
On a positive note, an improvement in “lack of skills and training” over the previous year’s survey indicates a gradual increased understanding of the value of digital trust. In 2023, 32%的澳门赌场官方下载为员工提供数字信任培训(到2022年为29%), 31 percent understand how their job role contributes to digital trust (28 percent in 2022), 66%的人表示数字信任与他们的工作相关(2022年为63%). 这是一个好的趋势，但应该加速.
数字信任的责任
The respondents did not name one specific job title or role responsible for driving digital trust for every organization, 主要是因为每个澳门赌场官方下载都有自己的文化, structure and goals. However, they noted that either the board of directors or senior leadership have ultimate responsibility at their organization. Despite this, only 19 percent say the board of directors has made digital trust a priority. 三分之一(34%)的人认为高层领导团队应该对此负责. 虽然在目前的情况下, a Chief Digital Trust Officer (or similar) exists at some forward-thinking organizations, the survey found that only 13 percent have a staff position dedicated to digital trust.
“Saying digital trust is a part of everyone’s job is different than saying everybody is responsible for it. This challenge should be entrusted to a leader with the skills to effectively communicate with boards and executives, 管理许多活动部件的知识, 以及激励员工每天追求卓越的能力,” said Mark Thomas, president of Escoute Consulting and member of ISACA’s Digital Trust Working Group.
数字信任增长工具
The pace of digital transformation is increasing as pressures from stakeholders and peers intensify. 数字信任指导将产生重大影响, as only 20 percent currently use a framework for their digital trust practices while 56 percent believe it is important to have a digital trust framework.
Learn More
《澳门赌场官方软件》报告可在以下网址免费下载 j3dkuk.stewmoore.com/state-of-digital-trust. To register for a free webinar on the survey results and their implications, visit http://store.stewmoore.com/s/community-event?id=a334w000005SLDgAAO.
About ISACA
ISACA® (j3dkuk.stewmoore.com) is a global community advancing individuals and organizations in their pursuit of digital trust. For more than 50 years, ISACA为个人和澳门赌场官方下载提供了相关知识, credentials, education, 培训和澳门赌场官方下载发展他们的事业, 改变他们的组织, 建立一个更可信、更有道德的数字世界. ISACA is a global professional association and learning organization that leverages the expertise of its more than 170,在信息安全等数字信任领域工作的000名澳门赌场官方软件, governance, assurance, risk, privacy and quality. 它在188个国家设有分支机构，在全球设有225个分会. 通过其基金会One In Tech, ISACA supports IT education and career pathways for underresourced and underrepresented populations.
Twitter: www.twitter.com/ISACANews
LinkedIn: www.linkedin.com/company/isaca
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Media Contacts
Bridget Drufke, bdrufke@stewmoore.com, +1.847.660.5554
Emily Ayala, communications@stewmoore.com, +1.847.385.7223
